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As a player, you definitely have an account on Steam. It’s one of the most popular digital game stores in the world, after all, and home to some of the most popular names in gaming like Counter-Strike and Half-Life. However, as in any business, there are always times when you accidentally make a purchase and want your money back. If you like that, here’s how to refund a game on Steam.
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Refund games on Steam
There are a number of reasons someone might want to refund a game on Steam. Maybe you bought it by mistake, or you bought the wrong version of a game. There may also be a problem with the game itself, or your computer may not be able to run the game properly.
Whatever the reason, the good news is that Steam is ready to listen and offer helpful refunds for things like that. This is good news, but there are certain refund restrictions that you need to be aware of as well.
In this article we are going to explain how to request a refund and the rules to apply for refunds on Steam. You can use the table of contents below to jump to any section in this guide.
How to request a refund on Steam (games, DLCs, etc.)
First, let’s see how you can ask Steam for a refund for a purchase you made on the Steam Store. Just follow the steps below and you will be on your way to getting your money back in no time.
- Go to the Steam Help website and sign in to your Steam account.
- From the options that appear, click Purchases.
- Select the game (or DLC, etc.) that you want to request a refund for. Next, select the reason for the refund. You can tell Steam that you bought the game by mistake, or that there is a gameplay or technical problem.
- Click on “I would like to request a refund”.
- Choose whether you would like the refund to be made using your original payment method or whether you would like money to be deposited into your Steam wallet. This is also where you can explain in more detail why you are requesting a refund for the purchase.
You will receive an email letting you know that your refund request has been received. Once that’s done, Steam will review and approve your request. You will then receive your money back in your account within 7 days.
How do you know if your purchase is eligible for a refund?
If you’re wondering if a purchase you’ve made is refundable, just follow the steps to submit a refund request. If your purchase is ineligible, it will not appear in the list of purchases on the Steam Help website.
That said, if you want to make a refund request for an item that isn’t eligible under the rules, but still want to make a request, you can do so. All you need to do is click “View Full Purchase History” to view all of your Steam purchases, then select the item you want to submit the request for.
Steam Refund Rules
While Steam is usually very understanding of real refund requests, there are certain rules that are best followed. In this section, I’ll briefly tell you about these rules.
Games are eligible for a refund as long as you submit the refund within 14 days of purchasing the game and your total playing time on the game is less than 2 hours.
DLC can also be refunded within 14 days if you haven’t played the game for more than 2 hours since purchasing the DLC. Refunds will not be given on DLC that takes irreversible actions (e.g. leveling up a character).
In-game purchases for Valve games are refunded within 48 hours if not used, modified, or transferred. For third-party titles, the refund policy depends on the developers. However, Steam mentions non-refundable items on the store page.
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If you received a VAC Ban Within a game, you are non-refundable for your purchase of that game.
There are many more rules for different types of purchases that you can make on Steam. I’ve mentioned the most common types of purchases here, but you can go to this link to read all of the rules in detail.
Simply refund a game on Steam
This is a great way to request a refund for a game that you bought on Steam. The process is a bit time-consuming, but Steam usually offers refunds fairly easily. Even if your game doesn’t strictly fall under the refund rules, Steam will urge users to request a refund if necessary and make sure they are properly considering it. So next time you accidentally purchase a game on Steam, you can request a refund by following the steps in this article. Hopefully you will get your money back soon.
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